WE OFFER FREE WORLDWIDE SHIPPING.
Please allow an additional 1 to 3 business days for your order to be processed. During public holidays, processing time may be delayed.
Total delivery time = Processing time + Shipping time
USA & Canada Shipping:
Standard shipping time: 12-18 business days
Standard shipping time: 15-25 business days
At this moment, we are only able to offer Standard Shipping.
Some items in your order may be shipped separately from different warehouses.
Please trust that we will do our utmost best to reduce any delays in shipment and order processing as we strive to deliver our products efficiently and quickly to our customers!
Actual shipping time may be affected by external factors such as extreme weather conditions, custom clearance (for international shipping), public holidays and other unforeseen circumstances from the postal service itself. However, such occurrence is extremely rare.
Your package will be declared a lower price than the order due to the following: Different countries will have different import regulations. If the amount declared on the package is over a certain amount, you may have to go to your local Customs office personally and be subject to import tax. The cost of import tax depends on the value declared on the package. Thus, to protect you from these additional fees and to save you a trip to the Customs office, we will declare the package contents at a lower value.
Please contact us if you did not receive your order within 30 days from your order confirmation email. After 30 days, your order will be marked as closed and we will not be able to process any refunds. All orders are guaranteed a refund if they're not delivered in 60 days. Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully.
**If you provided a wrong address at the time of order you may contact us ASAP. In the event that the package is already in transit, we will not be able to change the delivery address or refund the order.
All orders shipped include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the respective courier within your area to investigate the issue. We will not be held accountable for parcels when tracking information indicates that the package has been delivered successfully.